Shipping policy

Shipping Policy

Order processing Orders are processed Monday through Friday, excluding holidays. Most orders ship within 1–2 business days of being placed. Orders placed after 12:00 PM PT or on a weekend begin processing the next business day. You'll get a confirmation email with tracking as soon as your order leaves our facility.

Where we ship We currently ship within the United States. Shipping rates and available delivery methods are calculated at checkout based on your delivery address, the weight of your order, and the service you select.

Shipping rates Rates are shown at checkout before you pay. [Orders over $ ship free within the contiguous United States.] Rates for Alaska, Hawaii, and US territories may be higher and are calculated at checkout.

Delivery times Estimated transit times are provided by the carrier and begin once your order ships, not when it's placed. Standard delivery typically takes 3–7 business days within the contiguous United States. Expedited options, when available, are shown at checkout. Carrier delays, weather, and peak season volume can affect delivery, and those estimates aren't guaranteed.

Tracking Once your order ships you'll receive a tracking number by email. Please allow up to 24 hours for tracking to update after you receive it.

Incorrect addresses Please double-check your shipping address at checkout. We're not responsible for orders delivered to an address entered incorrectly. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment at your cost.

Lost, stolen, or damaged packages If your tracking shows delivered but you can't locate the package, check with neighbors and your carrier first, then contact us. For packages damaged in transit, email us photos of the packaging and contents within 7 days of delivery and we'll make it right.

Questions Email info@thehouseofgrain.com or call 509-903-0900.

Last updated: September 20, 2026